COVID-19 patient's satisfaction towards health care services provided a tertiary level hospital.
COVID-19 patient's satisfaction towards health care services provided a tertiary level hospital.
COVID-19 patient's satisfaction towards health care services provided a tertiary level hospital. - c2022. - xii,57p;
Thesis Report.
ABSTRACT:
Introduction: Coronavirus disease 2019 (COVID-19) is a contagious disease caused by severe acute respiratory syndrome corona virus 2 (SARS-CoV-2).
Aim of study: The main aim of the study is to assess level of satisfaction among COVID19 patient’s admitted at Tribhuwan University Teaching Hospital, Kathmandu.
Methods: A descriptive cross sectional study was conducted in TUTH, Maharajgunj Kathmandu to assess the satisfaction level of patients towards treatment services provided among 125 patients using a self-developed semi-structured questionnaire. Collected data were analyzed by using Statistical Package for Social Sciences (SPSS) 26th version. Pearson Chi Square test was used to measure the associationbetweenCOVID-19patient’s satisfactions with selected study variables.
Results & Conclusions: The finding of the study suggest that in every age considered for the study group, the population of respondent showing satisfaction to treatment services offered by the hospital is higher as compared to the population showing dissatisfaction. Similarly, it was observed that majority of both the female and male respondents are satisfied with the treatment strategy offered by hospital and doctor checkup. Also, majority of the patient included in patient belonged to Bagmati province. We didn’t observe any significant association between gender of patient and nursing politeness. Also, it reveals patient satisfaction towards the respect and courtesy offered by healthcare worker and their behavior was found to be highly associated with patient satisfaction. The study concludes that most of the patient tends to have satisfaction regarding treatment services. However, still some have dissatisfaction regarding services so it is recommended that there is need of spreading awareness regarding COVID19 to the patient, providing proper training to health personnel and developing interactive communication between patient and health staffs.
Key words: COVID-19, satisfaction, semi-structured, association
COVID-19.
Satisfaction.
Semi-structured.
Association.
THS-00678
COVID-19 patient's satisfaction towards health care services provided a tertiary level hospital. - c2022. - xii,57p;
Thesis Report.
ABSTRACT:
Introduction: Coronavirus disease 2019 (COVID-19) is a contagious disease caused by severe acute respiratory syndrome corona virus 2 (SARS-CoV-2).
Aim of study: The main aim of the study is to assess level of satisfaction among COVID19 patient’s admitted at Tribhuwan University Teaching Hospital, Kathmandu.
Methods: A descriptive cross sectional study was conducted in TUTH, Maharajgunj Kathmandu to assess the satisfaction level of patients towards treatment services provided among 125 patients using a self-developed semi-structured questionnaire. Collected data were analyzed by using Statistical Package for Social Sciences (SPSS) 26th version. Pearson Chi Square test was used to measure the associationbetweenCOVID-19patient’s satisfactions with selected study variables.
Results & Conclusions: The finding of the study suggest that in every age considered for the study group, the population of respondent showing satisfaction to treatment services offered by the hospital is higher as compared to the population showing dissatisfaction. Similarly, it was observed that majority of both the female and male respondents are satisfied with the treatment strategy offered by hospital and doctor checkup. Also, majority of the patient included in patient belonged to Bagmati province. We didn’t observe any significant association between gender of patient and nursing politeness. Also, it reveals patient satisfaction towards the respect and courtesy offered by healthcare worker and their behavior was found to be highly associated with patient satisfaction. The study concludes that most of the patient tends to have satisfaction regarding treatment services. However, still some have dissatisfaction regarding services so it is recommended that there is need of spreading awareness regarding COVID19 to the patient, providing proper training to health personnel and developing interactive communication between patient and health staffs.
Key words: COVID-19, satisfaction, semi-structured, association
COVID-19.
Satisfaction.
Semi-structured.
Association.
THS-00678